Refund policy
At PassionByNour, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer a flexible return and refund policy to ensure a smooth shopping experience.
Returns
- We accept returns within 30 days of the delivery date.
- Items must be unworn, unwashed, and in the original packaging with all tags attached.
- To initiate a return, please contact our customer service team at [Your Email] with your order number and reason for return.
Non-returnable items include:
- Sale items
- Gift cards
- Custom or personalized items
Refunds
Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at nouralwaqfi@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Email] and we'll guide you through the process.
Return Shipping
Customers are responsible for the cost of return shipping unless the product is defective or an error was made in the order. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
